All Stories

Chapter 17: 150 Desks  –  On Managing Workflow Groups

Sometimes you really can grow too fast. Victor was at his desk when he received the RFP from McBride Auto Group, the largest dealer...
Tom Mohr Tom Mohr
11 min read

Chapter 16: 120 Desks  –  On Recruiting, Hiring, and…

Your board meeting is going well — in fact, the excitement is palpable. Everyone leans in. The three VC partners are to your left (Mark Goldstein...
Tom Mohr Tom Mohr
11 min read

Chapter 15: Ninety-five Desks –  On Communications Architecture

Demand grew for more engineers at SparkLight Digital. The sales side CRM required further optimization. But it was also time to get to work...
Tom Mohr Tom Mohr
16 min read

Chapter 14: Eighty-five Desks –  On How to Make…

  Ever notice how a crisis begets opportunity? That’s just what happened with SparkLight Digital. When the system outage hit, everything needed doing at...
Tom Mohr Tom Mohr
6 min read

Chapter 13: Seventy Desks  –  On Compensation

  The SparkAction CRM security breach might well have been fatal, had it not been for the discovery of the hacker. By day two...
Tom Mohr Tom Mohr
13 min read

Chapter 12: One Hundred Desks  –  On Responsibility and…

  You finally closed your $15M B round in May, almost a year after the A round. Imagination Capital led the investment; Kapoor Capital...
Tom Mohr Tom Mohr
10 min read

Chapter 11: Forty-five Desks  –  On Organization Architecture

  The trade show floor is bursting at the seams. So too is SparkLight Digital’s booth. Just this morning, you took part in four...
Tom Mohr Tom Mohr
8 min read

Chapter 10: Forty Desks  –  On Competency

  Victor’s desk is in perfect order. Post-It notes sit neatly stacked in the back left corner exactly aligned with the stapler. Next to...
Tom Mohr Tom Mohr
13 min read

Chapter 9: Twenty-five Desks  –  Decision Dynamics Overview

  For the first time in the history of SparkLight Digital, cash is not the primary constraint. For three years you were stuck in...
Tom Mohr Tom Mohr
9 min read

Chapter 8: Fifteen Desks  –  On Followership

  The health of Bill’s wife took a nosedive the same week that Sanjay was fired. Her most recent round of chemotherapy taxed her...
Tom Mohr Tom Mohr
15 min read

Chapter 7: Twelve Desks  – On Culture

  Sanjay’s coding productivity continues apace. Directly due to Sanjay’s efforts, for the first time, the entire CRM project is ahead of schedule. Joe...
Tom Mohr Tom Mohr
10 min read